Privacy Policy

Introduction

Velora Prestige is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

We comply with Singapore's Personal Data Protection Act (PDPA) and maintain the highest standards of data protection.

Data Collection

We collect the following types of personal data:

• Contact Information: name, email address, phone number
• Usage Data: IP address, browser type, pages visited
• Communication Data: messages sent through contact forms
• Service Data: vehicle preferences, booking details

Data Usage

We process your data for the following purposes:

• Service delivery and customer support
• Communication regarding bookings and inquiries
• Website improvement and analytics
• Legal compliance and business operations

Data Protection

We implement comprehensive security measures:

• Encryption of data transmission and storage
• Access controls and monitoring systems
• Regular security audits and updates
• Staff training on data protection protocols

Your Rights

Under Singapore's PDPA, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with authorities

Data Retention

We retain your data for the following periods:

• Contact form submissions: 3 years
• Service records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: until consent withdrawn

Third-Party Services

We may use services from trusted third parties:

• Analytics providers for website usage analysis
• Payment processors for secure transactions
• Hosting services for website infrastructure

Contact Us

For privacy-related inquiries:

Velora Prestige

8 Marina Boulevard, Marina Bay Financial Centre Tower 1

Singapore 018981

Email: [email protected]

Phone: +65 6738 4291